Requests may be submitted in writing and/or electronically. It is recommended that requests be submitted via e-Otinish, the unified platform for receiving and processing citizens’ requests:
https://eotinish.kz/kk
https://eotinish.kz/ru
In what form should a citizen’s application be submitted?
Source: https://www.gov.kz/memleket/entities/ksrk/press/news/details/1323262?lang=en